We will deliver your order using the most reliable, fastest and safest method possible. Every product on our website has been carefully identified to deliver by a particular method to provide optimal service at the most affordable price.
This is our standard delivery service excluding certain products as noted on our website.
Your item will be delivered by a white glove freight carrier. White glove carriers provide the customer with many benefits throughout the delivery process. Unlike common freight carriers, white glove delivery service consists of a trained two-person team that will assist in helping move your order from the truck into your home.
There are many levels of White Glove Delivery. We have chosen the premier service, Platinum Delivery, for our customers.
Platinum service level is the ideal choice for deliveries that demand not only placement, unpacking and debris removal, but up to 30 minutes of light assembly.* An example of this service is the delivery of a bedroom set to the room of your choice, removal of all the packaging, assembly (attaching the headboard, footboard and rails) and the placement of the remaining furniture in the exact location you want.
Please note: This service includes carrying the product up to two flights of stairs from the building threshold (4-15 steps = 1 flight). Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges. Please contact us if you feel you need these services.
Any damage made to the carton or product itself, must be noted on the freight bill BEFORE the driver leaves. Please write "PRODUCT DAMAGED" on the sheet they ask you to sign. This ensures that if there is any damage, we can assist in correcting the matter.
*In all cases the shipper will not hook up any electrical or component wires. It is important for you to inspect your shipment carefully!
Inspect your order for damage or missing parts! Any damage made to the carton or product itself, must be noted on the freight bill BEFORE the driver leaves. Please write "PRODUCT DAMAGED" on the sheet they ask you to sign. This ensures that if there is any damage, we can assist in correcting the matter.
When an item ships by Small Parcel, it means it will be delivered by UPS, FedEx, DHL or the USPS. Generally, signatures are not required at delivery, but it is at the discretion of each delivery person. You may leave a note on your door advising "No Signature Required." Be sure to include your name and tracking number on the note.
When shipping by Freight Carrier, it means the item is too heavy or too large to ship via the small parcel UPS/FedEx services so it will be sent to you by freight carrier. If your purchase is being delivered via a Freight service, you will be contacted by the Freight company via telephone 1-2 days prior to delivery to schedule a delivery appointment. You will need to be present to sign for the item.
Please note the following important details about Freight Delivery:
You will be responsible for moving the item off the back of the truck into your home (or wherever it is going). Please keep in mind that you may need assistance from a couple of people. Freight delivery personnel are not required to move the item off the truck. If you are unable to find assistance to move the item, most freight companies offer additional services to help you (such as a lift gate). You are responsible for these additional services and will pay the carrier directly.
Additional costs may be incurred if you live on a small street that is not accessible via a freight truck. In such cases, the freight company will need to transfer your purchase onto a smaller truck for delivery. If you know that large moving trucks cannot access your street (a problem in some cities and rural areas), you must contact us in advance of placing your order so that we can notify the freight service and obtain a cost estimate for you before you place your order.