120-Day Mattress Comfort Guarantee!
We offer and stand behind our 120-day comfort guarantee with every mattress purchase!
Mattress Guarantee
The Guarantee
Here at Northeast Factory Direct, we want to ensure that you get the best sleep possible every night. We understand that trying a mattress while at one of our showrooms is not nearly the same as sleeping on a mattress in the comfort of your own home.
That is why we offer and stand behind our 120-day comfort guarantee with every mattress purchase. This will allow enough time to make sure you have found the correct mattress.
How It Works
Typically, it will take your body at least 30 days to get used to your new mattress and for the mattress to break in. If, anytime within the 31–120-day period, you feel the best option is to pick out a new mattress, Northeast Factory Direct will allow a one-time mattress swap of equal or greater value.
If a mattress of higher value is selected, 100% store credit of the original mattress purchase will be applied and the difference is required to be covered by the customer. All mattress re-selections are subject to a $199 swap fee. This will cover the delivery and removal service that is provided by Northeast Factory Direct.