"We can’t say enough about Northeast Factory Direct, they were absolutely wonderful from the moment we walked in the store. I have to say Alicia Kondrich is just amazing helping us out every step of the way. When Joe and myself walked in to find our cabinets that we thought we wanted, Alicia gave us an amazing idea for different cabinets and countertops. We changed everything we thought we knew about a Farmhouse kitchen! I am so excited to see all the results! Here is a picture of the Marble Countertop & Cabinets. The pictures don't do it justice."

"Starting 9-28-23 through 2-28-24 we had a kitchen remodel; cabinets, countertops and flooring. This was a wonderful experience with Alicia at NE factory located in Euclid. She was attentive, listened and we feel honest. Her professionalism was outstanding. Alicia was very helpful in helping us pick out materials and very willing to answer questions. She even recommended a great contractor Richard Kitchen whom his crew did a fabulous job on our kitchen. All we can say is that it was outstanding service. Thank you!"

"I had a great experience with my kitchen remodel at NEFD. Andy Wolfe, my designer, couldn't have been more helpful. He knew where to place cabinets, offered better ideas and suggestions that I never would have thought about on my own. And, it was fun working with him. I am also very pleased with the flooring I got as well."

"Wonderful first time at NEFD. Beth is the ultimate professional of kitchen cabinet design. Her advice and knowledge was greatly appreciated. We certainly made the right choice in NEFD for our new beautiful kitchen!"

"I went in to see about kitchen cabinets. The gentleman I worked with, Bill, was great. He was mindful of my budget, creative with problem solving, friendly and professional. He did not strong arm me into spending more and I left feeling very satisfied. They have a beautiful selection of cabinets, colors, and styles to choose from. I thought the pricing was very reasonable and I can’t wait to see them installed. You won’t be disappointed!"

"Brooke designed a kitchen for me with two different configurations. I had no idea what the process was to redo a kitchen. Brooke was patient, went through all the steps, and designed a great kitchen. She was a pleasure to work with. Northeast Factory Direct is so fortunate to have a kind, talented associate such as Brooke on their team."

"Our experience was wonderful thanks to Earle King! He was beyond helpful and gave awesome suggestions with building our new kitchen. He showed us all of our options and offered his best service! We would recommend him to anyone! Thanks so much Earle, you were great!"

"Hannah Toledo was an absolute gem to work with planning a new kitchen. Literally in an hour we pulled together a new and very functional kitchen that is timeless and cool! Thx, Hannah"

"Been working with Jessica in a kitchen design to replace our cabinets. She is amazing! She knows what she is doing and was able to get us kitchen renderings and updates to those and ideas quicker than I ever would have imagined! The quality of the cabinets we are able to purchase for a much lower price than the big box stores has been excellent!"

"​​Josh was totally professional, knowledgeable, and a pleasure to work with. Thank you for the great customer service!"

"We used Josh from Macedonia store 4 years ago and he did a great job! We are now moving to a new home and are putting in another new kitchen and went back to Josh a second time and again he has done a great job!! Highly recommend Josh to anyone looking to remodel their kitchen!! Dale"

"We would highly recommend shopping with Kitty Calomino for your cabinets. She had many great hints and suggestions (in addition to her great cabinet designs) for our kitchen remodel. Great service, friendly and helpful staff, knowledgeable about all the products. Ashley helped us with a couple of pieces of furniture — smart, efficient, great personality, best service!"

"Lynn helped us with our kitchen remodel and was a godsend by truly bringing our situation and vision to life. Unfortunately our dishwasher flooded so we are in the middle of an insurance claim. And with only part of the kitchen being insured due to the nature of the damage, she had to get creative with us! Staying at or below our insurance estimate and only going over for our personal preference, she made a complicated situation actually something to be excited about. Knowing that we are living in sub-ideal conditions with the damages, she worked as fast as she could to get everything rolling for us so we can go back to our normal lives. The ordering process was a breeze and talking to their recommended contractors was a dream."

"From Mariann's design, to purchase and delivery, great customer service. Very happy with the price and the kitchen cabinets, handles, and crown moulding."

"If I could give more than 5 stars, I would. Matt Iosue provides top notch customer service for Northeast Factory Direct in the cabinet department. He greeted me by name every time I would enter the store, answered calls and emails promptly, he listened to our wishes, provided samples, and asked thorough questions to make sure we were aware of all of our options for our kitchen design. He was extremely generous, friendly, and so easy to work with! If you plan to get new cabinets, be sure to see Matt. You will be delighted and satisfied that you did! Thanks again for your wonderful service, Matt and NE Factory Direct!"

"Rob was AMAZING at putting together a wonderful and useful kitchen for us. We are excited and the pricing was also perfect for our budget. Take the time, listen to what they have to offer. I give them an 11 for customer service and price!! Thank you!"

"We met with Bob at the Macedonia store for our kitchen consultation. He was very helpful and informative, not pushy at all. I highly recommend going to see him!"

"Tim took time with us and answered all our questions. Very informative, appreciated all the knowledge he had to share on the kitchen design and quality of the product."

"Zack did a wonderful job helping us reconfigure our family room wet bar area. I loved the ability to schedule an appointment online, as soon as we walked in the door we were greeted by Zack and within one hour we were on our way home. This is the second time we have done business with Northeast Factory Direct…the first time was when we did a complete kitchen renovation. Kitchen renovations can be extremely stressful but dealing with Northeast Factory Direct made that project seamless. Thank you Zack!"