We want you to be completely happy about the furniture or mattresses you purchase from our store.
Returning an Item
If you are unsatisfied with the item you received from us for any reason, return it to us. All items returned must be in new condition, unused, unassembled, unmodified and in the original packaging material. Items returned under this policy are eligible for a refund. Proof of purchase is required for all returns.
The full purchase price minus our actual shipping and handling costs will be refunded. It is your responsibility to pay for the shipping cost to return the item to us or our manufacturing warehouses.
Many of our products have small shipping rates or free shipping applied at the time of order. Please note that if you return one of these products, our actual outbound shipping costs will be deducted from your refund. In addition, some of our items carry a restocking fee which will be deducted from your refund as well.
If your order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy where roundtrip shipping costs and applicable restocking fees will be deducted from your refund.
Damaged on Delivery
Inspect your order for damage or missing parts! It is important that you inspect your shipment carefully. Any damage made to the carton or product itself, must be noted on the freight bill before the driver leaves. Please write "PRODUCT DAMAGED" on the sheet they ask you to sign. This ensures that if there is any damage, we can assist in correcting the matter.
Freight or White Glove
If damage is noted, you may refuse the item or decide to keep it. Please note that keeping a defective item does not warrant a discount. If you refuse delivery, please notify us so we can expect the return shipment and send you a new one. If you have already accepted the order and find that parts are missing or are damaged, please contact us immediately (within 24-48 hours) so we can ship replacement parts.
It is important for you to inspect your shipment carefully. If damage is noted, do not assemble the product. Instead, notify us immediately (within 3-5 days of delivery). If the item is assembled, it may result in the denial of a replacement.
Any item that is made-to-order, personalized or custom-made is not eligible for a refund as all sales are final on those items. A return will not be accepted on them unless there was a manufacturing defect. If this occurred, please contact us immediately. Stained, damaged, or unsanitary furniture items cannot be returned.